Last updated: 09/12/2025

Copper Coast Cleaning (“we”, “us”, “our”) operates as a UK sole trader providing exterior cleaning and pressure-washing services. We are committed to protecting your personal information in accordance with the UK GDPR and the Data Protection Act 2018.

This Privacy Policy explains how we collect, use, store, and share your personal data.

 

1. Data Controller


Data Controller: Copper Coast Cleaning 
Email: ryan@coppercoastcleaning.co.uk
Telephone: 07360 074942

As a sole trader, the business owner is the Data Controller responsible for your data.

 

2. Personal Data We Collect

2.1 Information You Provide

  • Name
     
  • Address of property to be serviced
     
  • Email address
     
  • Phone number
     
  • Photographs of the areas to be cleaned
     
  • Details of services requested
     
  • Payment information (processed via bank transfer, cash, or third-party processors)
     

2.2 Information Collected Automatically (Website)

  • IP address
     
  • Browser/device information
     
  • Pages visited
     

3. How We Use Your Data


We process personal data for the following purposes:
 

  • Responding to enquiries
     
  • Providing quotations
     
  • Managing bookings
     
  • Delivering cleaning services
     
  • Sending invoices/receipts
     
  • Insurance and accounting compliance
     
  • Website performance and improvements
     
  • Marketing (only with your consent)
     

4. Lawful Basis (UK GDPR)


We process data under:
 

  • Contractual necessity (service delivery)
     
  • Legitimate interest (running and managing our business)
     
  • Consent (marketing emails/messages)
     
  • Legal obligation (accounting and record-keeping)
     

5. Data Security & Retention


We use secure, password-protected devices and restrict access to personal information.

 

Retention Periods

  • Booking & contact details: up to 6 years
     
  • Emails/messages: retained as needed for customer service
     
  • Marketing consent: until withdrawn
     

6. Data Sharing


We only share data with:
 

  • Payment processors 
     
  • Accounting or invoicing software
     
  • Insurance providers 
     
  • Website analytics providers
     
  • Law enforcement where legally required
     

We do not sell or trade personal data.
 

7. Your Rights


You have the right to:
 

  • Access your data
     
  • Request correction
     
  • Request deletion (“right to be forgotten”)
     
  • Restrict processing
     
  • Object to processing
     
  • Withdraw marketing consent
     
  • Request data portability
     

Contact: ryan@coppercoastcleaning.co.uk

 

8. Cookies


Our website may use cookies for security, performance, and analytics. You may control cookie settings via your browser.

 

9. Changes to This Policy


We may update this policy periodically. The latest version will always appear on this page.
 

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